Important Service Update
After six years of dedicated service, the Enfield Connections contract concluded on May 30, 2025. A new service, led by Citizens Advice Enfield, began on June 2, 2025, to provide information and advice to Enfield residents.
For immediate assistance, please visit MyLife Enfield or contact Citizens Advice Enfield directly at 0800 014 8307.
Supporting Residents in Enfield
Enfield Connections was an information and advice service developed for Enfield residents over 18.
The service helped them access support, information and advice to self-manage long-term care. This guidance assisted them in deciding when to contact adult social care, enabling them to live independently for as long as possible.
Read our latest annual report (2023-2024) here.
Discover how Enfield Connections supported you.
Through face-to-face drop-in sessions and telephone services, we collaborated with local organisations to provide a diverse range of information and support, including:
The service was funded by Enfield Council and was delivered through a network of hubs and partners:
Enfield Connections Hubs: Accessible Support in Your Local Library.
Enfield Connections offered face-to-face drop-in sessions in four Enfield libraries, providing a convenient and accessible way for residents to access information and support. Our hubs were located at the following libraries:
Connect with Skilled Advisors at our Hubs.
Residents could drop in during these hours to speak with our skilled advisors and receive guidance and support on managing long-term care and living independently. Our hubs were staffed by trained professionals committed to helping residents make informed decisions about their care. We also offered telephone services for those unable to attend in person.
By offering support in a trusted and familiar environment, we aimed to make it easier for residents to access the information and advice they need to live independently and stay healthy and safe in their communities.
Transforming Lives with Empathy and Support.
Our client sought help for the Warm Home Programme but revealed a deeper struggle – limited mobility and lack of disability benefits. We acted swiftly, assisting with the application and identifying the need for an Attendance Allowance form. We ordered the necessary documents and updated the client, who was relieved to know their claim was in progress. Their gratitude reaffirms our commitment to empowering individuals and creating equal access to vital resources and support.
Overcoming Obstacles, Restoring Stability.
Our client faced challenges, but we transformed their life in an eight-month journey. First, we worked with LBE’s Welfare Benefits and Debt Advice Support team to create a comprehensive plan, securing their finances. As a result, they claimed Universal Credit, informed their landlord, and received immediate assistance through resources like Foodbank vouchers. We also helped them apply for additional financial support.
