A service user, a young woman, presented to the Barnet Wellbeing Hub in a highly anxious and distressed state. She had a physical disability since birth that affected her mobility, and she was a victim of domestic violence and rape, which had led her to attempt suicide in the past.

The service user was struggling with suicidal thoughts and planned to end her life rather than face her issues. She needed support to improve her mental health and overcome the trauma of her past experiences.

The service user worked with a navigator at the Wellbeing Hub, who conducted an Emotional Health Check and provided information about possible services that could help her. With appropriate crisis service details shared with her GP, the service user received the support she needed to start her recovery journey.

Several months later, the service user returned to the Wellbeing Hub and shared that her engagement with the service had empowered her. She no longer felt judged and felt that her concerns were listened to. She had developed a strong desire to volunteer in the future, stay active, take up studies, and support women who have experienced similar situations.

The Barnet Wellbeing Hub provided the support the service user needed to improve her mental health and overcome the trauma of her past experiences. By working with a navigator and receiving an Emotional Health Check, the service user got the help she needed. The service’s non-judgmental and supportive approach helped the user feel empowered and develop a strong desire to give back to her community. The Barnet Wellbeing Hub helped the service user be as happy as she is now.