A service user at the Barnet Wellbeing Hub sought asylum in the UK in 2017 due to experiences of torture in Afghanistan. As a result, the service user was diagnosed with PTSD and experienced traumatic flashbacks, which led to thoughts of self-harm and suicide. The service user had never shared their feelings with professionals before and received no treatment for their condition.

The service user’s PTSD symptoms were severe, and they struggled to manage them independently. Additionally, they had never sought help before, making it challenging to trust healthcare professionals. Therefore, finding a solution that would help the service user manage their symptoms and improve their overall wellbeing was crucial.

The service user’s navigator at the Barnet Wellbeing Hub listened to them and quickly contacted their GP. The GP offered the service user an urgent appointment and prescribed medication to manage their symptoms. The navigator also provided the service user with information about support groups and therapy sessions, which would help them manage their condition in the long term.

The service user was grateful for the help they received from the Wellbeing Hub, and they finally felt listened to and understood. They took their prescribed medication and attended therapy sessions, which helped them manage their symptoms and improve their overall wellbeing. The support they received from the Barnet Wellbeing Hub was vital in improving their condition.

This case study shows the importance of providing mental health support to asylum seekers who have experienced trauma. By providing a safe and supportive environment, the Barnet Wellbeing Hub was able to help the service user manage their symptoms and improve their overall wellbeing. In addition, this case study highlights the importance of early intervention and a collaborative approach to mental health care.