Enfield Connections is an information and advice service developed for Enfield residents over 18.
The service helps them access support, information and advice to self-manage long-term care. This guidance assists them in deciding when to contact adult social care, enabling them to live independently for as long as possible.
Empower residents for independent living.
Provide easy access to information.
Promote wellbeing and safety.
Discover how Enfield Connections can support you.
Through face-to-face drop-in sessions and telephone services, we collaborate with local organisations to provide a diverse range of information and support, including:
Council tax overpayments
Housing benefit overpayments
Health and wellbeing information
Online form filling
total services users in 2021-2022
Number of direct interactions
Referrals to Citizen Advice Enfield
The service is funded by Enfield Council and is delivered through a network of hubs and partners:
Enfield Connections Hubs: Accessible Support in Your Local Library.
Enfield Connections offers face-to-face drop-in sessions in four Enfield libraries, providing a convenient and accessible way for residents to access information and support. Our hubs are located at the following libraries:
Ordnance Unity Centre: Open Mondays from 10:00-13:00 and 14:00-17:00
Edmonton Green: Open Tuesdays from 10:00-13:00 and 14:00-17:00
Enfield Town: Open Wednesdays from 10:00-13:00 and 14:00-17:00
Palmers Green: Open Thursdays from 10:00-13:00 and 14:00-17:00
Connect with Skilled Advisors at our Hubs.
Residents can drop in during these hours to speak with our skilled advisors and receive guidance and support on managing long-term care and living independently. Our hubs are staffed by trained professionals committed to helping residents make informed decisions about their care. We also offer telephone services for those unable to attend in person.
By offering support in a trusted and familiar environment, we aim to make it easier for residents to access the information and advice they need to live independently and stay healthy and safe in their communities.
Transforming Lives with Empathy and Support.
Our client sought help for the Warm Home Programme but revealed a deeper struggle – limited mobility and lack of disability benefits. We acted swiftly, assisting with the application and identifying the need for an Attendance Allowance form. We ordered the necessary documents and updated the client, who was relieved to know their claim was in progress. Their gratitude reaffirms our commitment to empowering individuals and creating equal access to vital resources and support.
Overcoming Obstacles, Restoring Stability.
Our client faced challenges, but we transformed their life in an eight-month journey. First, we worked with LBE’s Welfare Benefits and Debt Advice Support team to create a comprehensive plan, securing their finances. As a result, they claimed Universal Credit, informed their landlord, and received immediate assistance through resources like Foodbank vouchers. We also helped them apply for additional financial support.