The service user presented at the Hub with very low self-esteem and social anxiety. She was feeling suicidal and thought there was no point in carrying on. The navigator quickly contacted the service user’s GP and informed them of the situation, and the GP acted immediately to offer an appointment on the same day.

The service user was struggling with low self-esteem and social anxiety, which affected her mental health and wellbeing. Additionally, her suicidal thoughts made it challenging to provide her with the necessary support and care.

After seeing her GP, the service user returned to the Wellbeing Hub feeling more stable. She was signposted to the Wellbeing Workshops to learn more about common factors affecting her wellbeing and build her confidence to share with others who may have experienced similar symptoms. The service user also registered for a life coaching course on building confidence and self-esteem to explore volunteering opportunities before finding part-time employment.

Thanks to the support she received from the Wellbeing Hub, the service user-built her confidence and self-esteem. She participated in the Wellbeing Workshops and registered for a life coaching course, which helped her to improve her mental health and overall wellbeing. As a result, the service user felt less isolated and depressed and was grateful for the support she received from the Wellbeing Hub.

This case study demonstrates the importance of providing mental health support to individuals with low self-esteem and social anxiety. The navigator at the Wellbeing Hub acted quickly to provide the necessary support, including an urgent appointment with the service user’s GP. In addition, the Wellbeing Workshops and life coaching course were instrumental in helping the service user build her confidence and self-esteem, which improved her mental health and wellbeing. This case study highlights the importance of early intervention and tailored support to meet the individual needs of service users. The Hub’s support was critical in helping the service user overcome her challenges and improve her overall wellbeing.